Privacy Policy
Effective Date: October 6, 2026
Last Updated: October 12, 2026
Overview
Ticketholdr (“we,” “us,” or “our”) operates the Ticketholdr mobile application (the “App”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.
We built Ticketholdr to help season ticket holders manage, trade, and sell their tickets. We collect only the data needed to make that work, and we handle it with care.
1. Information We Collect
Information You Provide
- Account Information: Your name, email address, and username when you create an account.
- Payout Information: Your PayPal email address, so we can send you money when your tickets sell.
- Season Ticket Details: Section, row, seat numbers, league, team, and game schedule for your season ticket package.
- Co-Owner Information: Names and email addresses of people you add as co-owners of your season tickets.
- Proof of Transfer: When you confirm you transferred a sold ticket, the screenshot you choose from your photos showing the transfer. It may include the buyer's name or email. An automated image-reading service checks that the screenshot shows the transfer for that sale; it does not keep the image.
- Communication Preferences: Your choices about which notifications you want to receive.
Information Collected Automatically
- Device Information: Device type, operating system version, and a unique device token for push notifications.
- Crash Reports: If the App crashes, a technical report (the error, the screen, device model and OS version) is sent to our crash-reporting provider. Reports are scrubbed before they leave the device: they never contain your name, email, session or any identifier that links the report to your account.
- Usage Data: How you interact with the App, including which screens you visit and features you use.
- Transaction Data: Records of tickets listed, sold, traded, and associated prices and fees.
Information We Do NOT Collect
- We never ask for or store your Ticketmaster password, or the password to any other marketplace account (AXS, StubHub, SeatGeek, or otherwise). We do not log into your marketplace account, and we have no access to it.
- We do not collect payment card numbers, bank account numbers, or routing numbers.
- We do not access your device contacts, camera, or microphone. We only see a photo when you pick one to attach as proof of transfer; we never browse your photo library.
- We do not track your precise location.
2. How We Use Your Information
We use your information to:
- Operate the App: Create and manage your account, display your tickets, and process trades between co-owners.
- Process Ticket Sales: List your tickets on marketplace platforms, match buyers, and tell you who to send the ticket to when it sells. You perform the transfer yourself from your own marketplace account.
- Send Payouts: Transfer sale proceeds to your PayPal account, minus our platform fee.
- Send Notifications: Alert you about game days, trade requests, ticket sales, payout confirmations, and pricing opportunities.
- Improve the App: Understand how the App is used to fix bugs and build better features.
- Prevent Fraud: Verify transactions and protect against unauthorized access.
3. How We Share Your Information
We share your information only with the service providers needed to operate the App. One of them, our distribution partner, also sends data back to us — see below:
| Service Provider | What We Share or Receive | Why |
|---|---|---|
| PayPal | Your PayPal email, payout amount | To send you money when your ticket sells |
| Our ticket distribution partner | We send: ticket listing details (event, section, row, seat, price), and your proof-of-transfer screenshot for a sale. We receive:the buyer's name and delivery email, the seats they bought, and the sale amount. | To distribute your listing across resale marketplaces, prevent double-selling, and tell you who to transfer the ticket to when it sells |
| OneSignal | Device token, user ID | To deliver push notifications |
| Sentry | Scrubbed crash reports (no name, email or account identifier) | To find and fix crashes |
| AI image-reading service | Your proof-of-transfer screenshot, with the game, seats and buyer email for that sale | To check automatically that the screenshot shows the transfer; the image is not retained by the service |
We do not store your ticketing-account credentials. If you choose the optional seat verification step, the email and password for your team's ticketing account are forwarded once to our distribution partner, which uses them to confirm the seats on your account; Ticketholdr never writes them to disk, and verification can be skipped entirely — splitting, trading and selling all work without it. Your listing details reach resale marketplaces only through the distribution partner named above; we hold no account with Ticketmaster, AXS, or StubHub in your name. We do not sell your personal information to third parties. We do not share your data for advertising purposes.
Information We Receive About Ticket Buyers
Data also flows to us in the other direction. When one of your tickets sells, the marketplace passes the buyer's details to our distribution partner, who passes them to us: the buyer's name and delivery email, the specific seats they bought, and the sale amount. We store this and show it to you in the App, because you cannot complete the transfer without knowing who to send the ticket to.
Ticket buyers are not Ticketholdr users and have no account with us. We use their contact details for one purpose only — enabling and evidencing the transfer of the ticket they bought. We do not market to buyers, build profiles on them, add them to mailing lists, or share their details with anyone beyond the seller who owes them the ticket. If you are a buyer and want to know what we hold about you, email us at info@ticketholdr.com.
We may also share information if required by law, to protect our rights, or in connection with a merger or acquisition.
4. Your Marketplace Account
We never ask for or store your Ticketmaster password. The same goes for AXS, StubHub, SeatGeek, or any other marketplace account you hold. We do not log into your marketplace account, we hold no credentials for it, and we have no ability to act on your behalf inside it.
Here is how a sale actually works:
- You list. You set your price in the App, and we distribute the listing across resale marketplaces on your behalf.
- We notify you. When the ticket sells, we send you a notification with the buyer's name and delivery email. Those details do not come from your marketplace account — they come from the marketplace that made the sale, passed to us through our distribution partner. See Information We Receive About Ticket Buyers above.
- You transfer. You transfer the ticket to the buyer in one tap from your own marketplace account. The transfer happens entirely between you and your marketplace — Ticketholdr is never in the middle of it.
- We pay you. Once the transfer is confirmed, your payout goes to your PayPal account, minus our 15% fee.
Because we never hold your marketplace login, there is no stored password for us to lose, leak, or hand to anyone else.
5. Payouts and Tax Information
When your ticket sells through Ticketholdr, we send your payout minus our 15% platform fee to your PayPal account.
Important tax notice: Under IRS regulations, PayPal is required to report aggregate payouts exceeding $600 in a calendar year to the IRS via Form 1099-K. If your ticket sales through Ticketholdr exceed this threshold, you may receive a 1099-K from PayPal and may have tax obligations. We recommend consulting a tax professional regarding your specific situation. Ticketholdr does not provide tax advice.
6. Push Notifications
We use OneSignal to send push notifications. You may receive notifications about:
- Upcoming game days
- Ticket sale confirmations and payout status
- Trade requests from co-owners
- Price change alerts
- Monthly selling activity
How to opt out:You can toggle individual notification categories on or off in the Notification Settings screen within the App. You can also disable all notifications through your device's system settings.
7. Data Retention and Deletion
- While your account is active: We retain your data as long as you have an active Ticketholdr account.
- After account deletion: When you delete your account in the App, your name, email, password, PayPal email and sign-in session are removed immediately, your notification history is deleted, and the records of what you picked, listed and traded are unlinked from you (they are kept, without any identifier, because your co-owners' season history depends on them). Transaction records are retained where the law requires it (e.g., up to 7 years for tax compliance).
- Notification history: Records of notifications we sent you are deleted after 90 days.
- Marketplace messages: Raw sale and settlement messages from our distribution partner are deleted after 180 days.
- Buyer contact details: We keep a buyer's name and delivery email only as long as we need them to complete the transfer and resolve any dispute about it. That means they are purged 90 days after the event date — long enough to cover marketplace dispute and chargeback windows and our settlement reconciliation with our distribution partner, after which there is no reason to hold them. The sale record itself (amounts, fees, payout) is kept for tax and accounting purposes; only the buyer's personal details are purged.
- Proof-of-transfer screenshots: Kept for the same window as buyer contact details, then deleted 90 days after the event date.
- Payout records: Retained for tax compliance purposes as required by law.
To delete your account: In the App, go to Profile → Delete account. Deletion is immediate. If you no longer have the App, email info@ticketholdr.com with the subject line “Account Deletion Request” and we will process it within 30 days.
8. Your Rights
Depending on where you live, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate information.
- Deletion: Request that we delete your account and personal data.
- Opt-Out: Opt out of non-essential notifications at any time.
- Portability: Request your data in a portable format.
California residents (CCPA): You have the right to know what personal information we collect and to request its deletion. We do not sell personal information. To exercise your rights, contact us at info@ticketholdr.com.
To exercise any of these rights, email us at info@ticketholdr.com. We will respond within 30 days.
9. Data Security
We take reasonable measures to protect your information:
- Sensitive data (your Ticketholdr login session, payout details) is stored using platform-level encryption (iOS Keychain / Android Keystore) on your device.
- All data transmitted between the App and our servers is encrypted via HTTPS.
- We hold no marketplace passwords, so there are none to secure.
- We do not log sensitive data (passwords, tokens, financial details) in production.
No system is 100% secure. If you believe your account has been compromised, contact us immediately at info@ticketholdr.com.
10. Children's Privacy
Ticketholdr is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at info@ticketholdr.com.
11. Third-Party Links and Services
The App may contain links to third-party services (e.g., maps for venue directions). We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email before the changes take effect. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.
13. Ticket Resale Disclaimer
Ticketholdr is a platform that enables season ticket holders to manage and resell their tickets. We are not a ticket broker. Ticket resale laws vary by state and jurisdiction. Users are responsible for ensuring their ticket resale activities comply with applicable local, state, and federal laws. Ticketholdr does not guarantee the legality of any specific resale transaction in your jurisdiction.
14. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
Email: info@ticketholdr.com
Ticketholdr
United States
This privacy policy was last updated on April 20, 2026.