Terms of Service

Effective Date: August 30, 2026

Last Updated: October 6, 2026

1. Agreement to These Terms

These Terms of Service (the “Terms”) are a binding agreement between you and Ticketholdr LLC, a Wyoming limited liability company (“Ticketholdr,” “we,” “us,” or “our”). They govern your use of the Ticketholdr mobile application and website (together, the “Service”).

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Section 17 contains a binding arbitration agreement and a waiver of class actions. It affects how disputes between us are resolved. Please read it.

2. Eligibility

• You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter a binding contract.
• You must be a resident of the United States or Canada.
• You must own, or be authorised to sell, the tickets you list.
• You must comply with the rules of the team, venue, and marketplace your tickets came from.

3. Your Account

You are responsible for your account credentials and for everything that happens under your account. Tell us promptly at info@ticketholdr.com if you believe your account has been used without your permission.

You agree that the information you give us, including your seat details and your payout email, is accurate, and that you will keep it current. Payouts sent to an address you gave us incorrectly are not our responsibility.

4. What Ticketholdr Does

Ticketholdr helps season ticket holders manage, share, and sell individual games from their season ticket package.

When you list a ticket, we place that listing on secondary ticket marketplaces through our distribution partner, under our consignment account. The listing appears on those marketplaces; buyers purchase there, not from us directly.

We never take possession of your ticket. The ticket stays in your marketplace account (Ticketmaster, AXS, or wherever your season tickets live) from the moment you list it until you transfer it to the buyer yourself. We do not have access to that account, and we cannot transfer on your behalf.

We are not a ticket issuer, a venue, a team, or a party to the underlying event. We do not guarantee that any event will take place, or that it will take place as scheduled.

5. Listing a Ticket

Each time you list a ticket, you represent to us that:

• You own that ticket, or are authorised by its owner to sell it.
• The seat details you entered, meaning section, row, and seat, are accurate.
• The ticket is valid, has not been sold, transferred, or used elsewhere, and is not subject to a restriction that prevents transfer.
• You are able to transfer it to a buyer promptly if it sells.
• Selling it does not breach your agreement with the team, the venue, or your marketplace.

You are responsible for removing a listing if any of that stops being true. A ticket you have given away, used, or listed elsewhere must be delisted immediately.

We may decline, remove, or delist anything at our discretion, including listings we believe to be inaccurate, duplicated, or in breach of these Terms.

6. Price and Our Fee

You set the price for your ticket. We charge a 15% service fee on that price, and the app shows you exactly what you will receive before you confirm a listing.

So a ticket you list at $100 pays you $85, and our fee is $15. Marketplaces may add their own fees on top of your price when displaying it to buyers. Those fees are set by the marketplace, are not ours, and do not come out of your payout.

We may change our fee, but not for a listing that is already live. A change applies only to listings created after we publish it.

7. When Your Ticket Sells

When a ticket sells, we notify you in the app and give you the buyer's name and delivery email. You must then transfer the ticket to that buyer from your own marketplace account.

You agree to complete the transfer promptly, and in any event within 24 hours of being notified, or before the event begins if the event is sooner. Transfers close as the event approaches, so a late transfer can be worthless even if you eventually make it.

This is the part of the process only you can do. Once you list a ticket, you are committing to deliver it if it sells.

Proof of transfer. When you confirm a transfer, we ask for a screenshot from your marketplace account showing the ticket was sent to the buyer. We keep it and may pass it to the marketplace if it asks for evidence of delivery, and we may ask you for one later. The screenshot must be genuine and must show the transfer for that sale.

8. If You Do Not Transfer

A ticket that sells and is not delivered means a buyer is refunded, the marketplace penalises the seller of record, which is us, and someone who paid for a seat does not get one.

If you do not transfer a sold ticket:

• You will not be paid for that sale. No payout is issued for a ticket that was not delivered.
• We may cancel the sale and remove your other active listings.
• We may suspend or close your account. Repeated failure to deliver will result in permanent removal from the Service.

False proof of transfer. Confirming a transfer you did not make, or giving us a screenshot that is altered, reused from another sale, or does not show the transfer, is treated the same as not transferring: you will not be paid for that sale, you must repay any payout already sent along with any fees or penalties the marketplace charges us for it, and we may suspend you from selling or close your account.

Listing tickets you do not hold, or that you cannot deliver, is a serious breach of these Terms and may also be unlawful.

9. Payouts

We pay you by PayPal, to the email address on your account. You are responsible for that address being correct and for maintaining a PayPal account able to receive it. Payouts are made in US dollars. If your PayPal account is set to another currency, PayPal will convert it at their rate and may charge a conversion fee, which is between you and PayPal.

Payouts follow settlement, not the sale.We receive funds from a completed sale on our distribution partner's settlement schedule, which typically runs weekly. We release your payout after we have confirmed the ticket was transferred to the buyer, and received the corresponding funds. Until both are true, a sale shows as pending in the app.

We may withhold or reverse a payout where a sale is cancelled, refunded, charged back, or disputed, where the ticket was not delivered, or where we reasonably suspect fraud. If we have already paid you when one of those happens, you agree to repay that amount, and we may offset it against future payouts.

You are responsible for any taxes on money you receive through the Service. We may be required to report payouts and to collect tax information from you before paying above certain thresholds.

10. Cancellations, Refunds, and Postponed Events

Buyer refunds are governed by the marketplace where the purchase was made, not by us. If an event is cancelled, postponed, or rescheduled, the marketplace's policy determines what happens to that sale.

If a sale is refunded or reversed for any reason, the corresponding payout is cancelled, or recovered if it has already been sent.

11. Season Sharing, Co-Owners, and Trades

The Service lets you share a season ticket package with co-owners, allocate games between you, and trade games with other members.

These features organise an arrangement that exists between you and the people you share with. Ticketholdr is not a party to it. We do not arbitrate who is owed which game, enforce a split, or resolve a falling-out between co-owners. Any money that changes hands between co-owners outside the Service is between you.

When you add someone as a co-owner, you confirm you have their permission to share their name and email with us for that purpose, and that your arrangement with them does not breach your agreement with the team or venue. Some season ticket agreements restrict sharing.

12. Things You Must Not Do

• List tickets you do not own or cannot deliver.
• List the same ticket here and elsewhere at the same time.
• Use the Service for tickets acquired in breach of a team, venue, or marketplace rule.
• Create multiple accounts to evade a suspension or a limit.
• Give us false information, including about seats, ownership, or identity.
• Confirm a transfer you have not made, or give us false or altered proof of transfer.
• Interfere with the Service, attempt to access it by automated means, or probe it for vulnerabilities.
• Use the Service for money laundering, fraud, or any unlawful purpose.

13. Suspension and Termination

You may stop using the Service at any time, and may request account deletion as described in our Privacy Policy.

We may suspend or terminate your account if you breach these Terms, if we are required to, or if we reasonably believe your use presents a risk to buyers, to other members, or to us. Where it is practical and appropriate to do so, we will tell you why.

Termination does not cancel obligations that already exist. Tickets you have sold must still be transferred, and amounts you owe are still owed. Sections 8, 9, 14, 15, 16, 17 and 18 survive.

14. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that any ticket will sell, that it will sell at any particular price, or that the Service will be uninterrupted or error-free. Demand information shown in the app is contextual guidance only. It is not a valuation, a prediction, or a promise of what a ticket will fetch.

We are not responsible for the acts or omissions of marketplaces, teams, venues, payment providers, or our distribution partner.

15. Limitation of Liability

To the fullest extent permitted by law, Ticketholdr will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost opportunities, or loss of data, arising out of or relating to the Service.

Our total liability to you for any claim relating to the Service is limited to the greater of the total fees we retained from your sales in the twelve months before the claim arose, or one hundred US dollars ($100).

Some states and provinces do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Ticketholdr LLC and its members, officers, and agents from any claim, loss, or expense (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, tickets you listed or failed to deliver, or your violation of any law or third-party right.

17. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights, including your right to a jury trial and to participate in a class action.

Talk to us first

Before starting a formal proceeding, you agree to contact us at info@ticketholdr.com and give us 30 days to resolve the issue. Most disputes can be sorted out this way.

Binding arbitration

If we cannot resolve it, you and Ticketholdr agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitrationadministered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator's decision is final and may be entered as a judgment.

The arbitration will be conducted in the county where you live, or remotely, at your option. We will pay the arbitration filing and administrative fees for claims under $10,000 unless the arbitrator finds the claim frivolous.

Class action waiver

You and Ticketholdr each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative action. If this paragraph is found unenforceable, the whole of this Section 17 is void.

Canadian residents

If you are a consumer resident in Canada, this arbitration agreement and the class action waiver above apply only to the extent permitted by the law of your province. Several provinces, including Quebec and Ontario, do not permit them in consumer agreements. Where that is the case, they do not apply to you, and you keep every right you have under your provincial consumer protection legislation, including the right to bring or join a class proceeding.

Exceptions

Either of us may bring a claim in small claims court if it qualifies, and either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorised access to the Service.

How to opt out

You can opt out of this arbitration agreement. Email info@ticketholdr.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms, including your name and the email on your account. Opting out does not affect anything else in these Terms, and we will not treat you differently for doing it.

18. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration, it will be brought in the state or federal courts located in Wyoming, and both of us consent to that jurisdiction.

Nothing here removes consumer protections that apply to you under the law of the state or province where you live and that cannot be waived by agreement. If you are resident in Quebec, nothing in these Terms limits your right to bring proceedings in the courts of Quebec.

19. Changes to These Terms

We may update these Terms. When we make a material change we will update the date above and notify you in the app or by email before it takes effect. Continuing to use the Service after that means you accept the change. If you do not, stop using the Service and ask us to close your account.

20. General

• Entire agreement: These Terms and the Privacy Policy are the whole agreement between us about the Service.
• Severability: If any provision is unenforceable, the rest stays in force.
• No waiver: If we do not enforce something, we have not given up the right to enforce it later.
• Assignment: You may not assign these Terms. We may, in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither of us is liable for failures caused by events outside our reasonable control.
• Language: These Terms are drafted in English. Les parties ont exigé que ce document soit rédigé en anglais.

21. Contact Us

Ticketholdr LLC
info@ticketholdr.com